Support
Need help? Check the quick answers below or write to us.
Get in touch
Write to [contact email not set] and include your player ID (it’s in your Profile). That way we can help you faster.
[contact email not set]Quick answers
Where’s my player ID?
In the app, in your Profile. It’s a code like “user482913” and you can copy it from there.
I bought a pass and it isn’t showing. What now?
Check you’re signed in to the same App Store or Google Play account you bought it with, and use “Restore purchases” in the app. If it still doesn’t show, write to us with your player ID and the store receipt.
How do I cancel a subscription?
Subscriptions are managed by the store. On iPhone: App Store subscriptions, or Settings → your name → Subscriptions. On Android: Google Play subscriptions, or Play Store → Profile → Payments & subscriptions. Cancel at least 24 hours before the end of the period; the time you’ve paid for runs to its end.
How do I get a refund?
Payments go through Apple or Google, and so do refunds: on iPhone at reportaproblem.apple.com, on Android through Google Play.
How do I report or block a player?
You can report or block any player from within the game. We review reports and may rename or suspend the account. If it’s urgent, write to us with the player’s name or ID.
I changed phones. Can I get my progress back?
For now, your progress stays on the phone you play on. We’re working on linking a Google account so you can take it with you.
How do I delete my account?
In the app, under Profile → “Delete account”. Without the app, request it by email.