Delete your account

In the app (immediate)

• Open NomeXTerra and go to your Profile.
• Tap “Delete account” and confirm.
• Your account and all its data are deleted from our servers straight away. They can’t be recovered.

Without the app (by email)

If you no longer have the app or can’t open it, write to [contact email not set] with the subject “Delete account” and your player ID (such as “user482913”). Your ID is shown in your Profile, where you can copy it.

If you don’t know your ID, tell us your player name and country. Without the ID, we may not be able to confirm the account is yours.

We delete the account within 30 days and confirm by email.

What gets deleted

• your player ID, name, avatar colour and country;
• your games, answers, scores, rooms and Daily Letter plays;
• XP, level, streak, missions and achievements;
• friends, friend requests, blocks and reports;
• the account’s batotas, Lápis and passes (anything unused is lost);
• the push notification token.

What’s kept

• Purchase records stay with Apple or Google, who keep them under their own rules.
• Deleting your account doesn’t cancel a subscription. Cancel it first in your store settings (here’s how).
• Crash reports and statistics tied to your ID are removed within 90 days.
• If the law requires us to keep any data, we keep only that data and only for as long as needed.